CHCCW503A Work intensively with clients

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About this unit


The resources you will find here are designed to support the knowledge and skills required to deliver targeted specialised client services based on individual case management and intervention.

Specifically, you will find resources to help:

  • provide high quality case work

  • enlist specialist services

  • establish transition processes.

We recommend you approach these resources in the following sequence:

  1. Read and listen to About this unit

  2. Read the Case study

  3. Follow your teacher’s instruction to complete the workplace and/or classroom tasks and discussion activities. Your teacher may ask you to gather evidence for your assessment portfolio which demonstrates your competence. For further support in completing the tasks, go to:

  4. Skills and knowledge for readings, audio, activities and additional material we’ve sourced on the internet

  5. For further reference, go to Glossary, Workplace documents or the delicious site.

Logo: delicious

We have created a delicious account to manage this resource’s many web links.

Whenever you click on the delicious logo, you will be directed to our specially created website where you can browse and contribute to a growing list of useful Community Services websites.

We encourage you too to add your own links and share your favourite websites with other Community Services students, teachers and practitioners.

About social bookmarks

delicious is one of a number of popular social bookmarking tools that allow users to tag, save, manage and share links to useful web pages and online resources.

Adding or editing

No password is required to visit and view the site — however, you’ll first need to sign in to the account to add a link or edit or delete an existing link. Use the following account details:

  • Username: Community_Services (note the underscore)

  • Password: chc50608 (case sensitive and no spaces)


Tags are an important feature of all social bookmarking tools such as delicious. Tags allow users of the site to group or categorise the bookmarks. This is particularly useful as the collection starts to grow.

These tags also make your searches easier too. For example, if you click on the tag ‘advocacy’, it will show websites tagged for that topic only.

Your teacher will assess your competence in this unit against prescribed performance criteria. We recommend you print this checklist to monitor your own progress: performance criteria (.doc 108kB) .

Listen to Rebecca Reynolds talk about which client skills and strategies are essential in her work as the Executive Officer at Twenty10.

Then, go to the Case study.

Image of Rebecca Reynolds, Executive Officer, Twenty10

Rebecca Reynolds, Executive Officer, Twenty10

You need to have the Flash Player installed in your browser in order to use the audio player.


Twenty10 is an organisation that works with young people of diverse genders and sexualities. That’s a bit of a new identity for us and – to kind of paint you a picture about that, Twenty10 was started 27 years ago in Darlinghurst – hence the name Twenty10, because the postcode of Darlinghurst is 2010 or Twenty10. And it was started by a group of social workers and concerned citizens who could see that the number of young people – of gay and lesbian young people in Darlinghurst – that were becoming homeless or needing to work on the streets – were starting to experience adverse side effects from alcohol and drugs and not having any stable environment was significantly more than other people – other young people around. So they started a refuge and for a long time that’s what Twenty10 was. We were a refuge to young people who identified as gay or lesbian. Over time, and particularly in the last five years that’s needed to evolve, because there’s become a lot more places for young people to actually be accommodated, so while Twenty10 today still provides accommodation – medium-term accommodation for young people we also do a whole range of activities that have come up over time to meet the needs of young people.