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Contribute to the development of policies, practices and structures of an organisation

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Report concerns regarding administrative policies, practices and procedures to supervisor

Why do we have polices, practices and procedures?

Below are two lunch-time practices. At least some aspects of these practices are inappropriate. Develop two appropriate practices to replace them.

Practice 1

The staff place the children’s lunch boxes on the table. They open each of the lunch boxes. They then undo the wrappers of each sandwich and place them on the closed lids of lunch boxes. The staff eat their own lunches at a table nearby. They usually buy burgers and soft drinks from the multinational fast-food burger outlet nearby.

Practice 2

The staff encourage the children to collect their lunch boxes from the refrigerator. The staff allow the children to choose where they will sit. While the children eat, the staff usually conduct a short meeting at a nearby table while they have their lunch at the same time. Some staff are on diets. For some, lunch consists of a fruit or a small serve of salad. Others have a can of soft drink and a chocolate bar. There are also those on high-protein diets. Some usually smoke a cigarette after the meeting—they always leave the premises to do this.

Your response:


When formulating policy, what practices do all types of children’s services have in common?


Concerns with practices and procedures
Reporting concerns

Matthew is a trained childcare worker. He has noticed that some children in the two-to-three-year age group are usually tired by 11.30am. Rest time for the whole group isn’t until after lunch—around 1.30pm.

Matthew wonders if there is any way that the routine could be changed to accommodate the individual needs of the children.

Matthew will need to effectively communicate his concern. Identify what effective communications skills he will need to employ.


How should Cathy report her concern?