Working conditions in the hospitality industry


Hospitality operates 24 hours a day, 365 days a year. This means that no matter in what area of the industry you work, Shifts and start times for everyone vary widely. Before entering the industry, you need to be aware that this is the norm in hospitality.

Just think of your own experiences in the hospitality industry. When you were last in a hotel, bar, night club or casino, at what time were you there? Someone would have served you drinks, cooked and served your food and cleaned up after you left. In our industry it is rare that we can choose the hours and days to suit us.

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The working conditions in our industry are as diverse as there are different kinds of establishments. However, there are now controls existing to ensure consistency and fairness, and lack of any kind of discrimination, in relation to minimum wages, occupational health and safety, hours worked, leave entitlements and so on. All such things are usually covered by your industry award, enterprise or individual agreement.