Service Quality Quiz

 

Here are seven questions to test your service quality knowledge. Choose the right definition for the term in each question, then click the Submit answer button for feedback.


 

1. A supermarket calls for additional check-out operators when the customer line exceeds three people.
Completeness
Timeliness
Responsiveness

 

 

2. An architect provides all the blueprints and documents necessary to properly construct a building.

Completeness
Accuracy
Responsiveness

 

3. Conversations between customers and airline reservation employees are monitored to observe how customers are treated.
Responsiveness
Consistency
Courtesy

 

4. A McDonald's hamburger tastes the same in Thailand as it does in Milwaukee, Wisconsin.
Responsiveness
Accuracy
Consistency

 

5. A university provides distance-learning courses.
Timeliness
Accessibility
Responsiveness

 

6. The doctor properly diagnoses a patient's illness.
Consistency
Responsiveness
Accuracy

 

7. A sales associate calls another store to find out where a customer can find an unusual accessory to go with the dress she is purchasing.
Accessibility
Responsiveness
Courtesy